Website Care Plans - Upthentic Creative

Relax. We got you covered.

Let us take a big weight off of your shoulders by maintaining the well being of your website.

Just like changing the oil in your car, websites need care and maintenance to perform like a champ. Your website works overtime for you and your customers 24/7/365— it is one of the greatest assets in your business.

With all of your website's great abilities, comes great vulnerability. Websites endure regular hacking attacks, malicious code injections and ongoing software conflicts. We can help. ▲

10 Reasons Quality Maintenance = Quality Performance

SEO

Your search engine rankings are effected by the health of your website.

THIEVES

Hacks can be relatively invisible to the untrained eye. They can work in the background stealing your marketing efforts and feeding off of your hosting services.

UPTIME

Most hosts claim 99.9% uptime. We monitor your uptime with keep a keen eye and get alerted right away to any down time.

PREPAREDNESS

Regular backups of your database and website files will insure you're prepared if something unexpected happens.

WWW Peace

Well maintained websites make the world wide web a better place for everyone.

VISIBILITY

Google will ‘blacklist’ your website if it detects malware living on your site.

SPEED

Regular website optimizations keep your site running efficiently. An optimized site is good for page speeds, keeping customers and web crawlers happy.

SECURITY

Keeping your software up-to-date will ensure that any known vulnerabilities have been patched saving you time and money.

INSIGHT

Knowledge is power. Having a finger on the pulse of your online business will empower you.

INNOVATION

Take advantage of current technology and best practices.

Your Website Support Team

As your web team we are always working hard to see that your website is performing well for you and your business. If you ever feel your website is not working hard for you, let us know. We care.

Dennis

Front End Development
Client Care Services

Jeanette

Design & Creative Services
Project Management

What Our Website Care Plans Include:

UPGRADES

We'll make sure your software and plugins are kept up-to-date each month.

UPTIME

You’ll have 24/7 website monitoring to make sure your online business is available for your customers.

SUPPORT

Priority support available to our Website Care Plan clients.

CARE REPORTS

A monthly care report emailed to you with personalized, expert recommendations.

SECURITY

Your website will get constant security monitoring.

BACKUPS

We’ll make sure your website is securely backed up offsite for quick, easy restoration if anything goes wrong.

PERFORMANCE

We’ll do regular cleaning of your website to keep it running fast and smooth.

NO OBLIGATIONS

We don't like binding contracts either, so our plans do not have minimums.

Pricing

Basics Less than 15 Plugins

Recommended for: WordPress websites using less than 15 plugins, standard integrations, with semi-regular traffic.

$99 per Month

Professional 15 to 30 plugins

Recommended for: WordPress websites using 15-30 plugins, with multiple integrations, advanced forms, with regular traffic. Highly recommended for e-commerce and membership websites.

$149 per Month

Performance Targeted performance tuning

Recommended for: WordPress websites needing page load performance tuning. Includes targeted performance optimizations, advanced database optimizations, in-depth audits and recommendations.

$659 per Month

Request

Compare Plans

Features	Basic	Professional	Performance
Monthly Care Plan Report
Software Core & Plugin Upgrades
Website Backups w/ Restore	Monthly	Daily	Daily
Website Security Scan
Priority Email Support
Uptime Monitoring
Homepage Performance Monitoring
Standard Database Optimization
Hosting Liaison
Priority Support via Collaboration App
Targeted Performance Optimization
Advanced Database Optimization
Preferred Hourly Rate for Additional Requests

FAQ's

What happens if my website goes down?

When the need arises and you have an emergency outage we can help.

Typically, when your site is experiencing an outage we are already alerted to the issue. If your website is not loading, we will alert you right away. Our next step is to check with your website hosting provider. Once we have ruled out common factors, we will investigate the issue further.

If you notice your site is down or has been compromised in someway, and we have not already reached out to you, please contact us through your regular Priority Support channel or at wecare@upthentic.com.

What do I do if I need something more?

How will I be charged?

Can I really cancel anytime?

How do I get priority support?

Simply put our Care clients are our top priority. Send us a note anytime with questions or concerns and we'll provide you with caring support.

You may choose to reach out to us via email. Our Pro and Performance clients may choose to set up a team collaboration app with us.

You can expect us to respond within 1-2 business days, during regular business hours. Our regular business hours are Monday through Friday, 9am to 6pm EST. There may be a delay during holidays.

Why do I need database optimization?

My website is slow, how can you help?

The primary way of measuring website performance is by regularly monitoring page load speeds, meaning the time it takes for a page to fully render and be viewable by your users.

We provide you with page load speed benchmarking in the Monthly Care Plan report. Upon request we will provide you with recommendations for optimizing your page load speeds.

You may choose to do these optimizations yourself or have us perform them for you. Performing the recommended optimizations will keep your website in tip-top shape.