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Upthentic Creative

Your Website &amp Graphic Design Team

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Website Care Plans

Relax. We got you covered.

Let us take a big weight off of your shoulders by maintaining the well being of your website.

Just like changing the oil in your car, websites need care and maintenance to perform like a champ. Your website works overtime for you and your customers 24/7/365— it is one of the greatest assets in your business.

With all of your website's great abilities, comes great vulnerability. Websites endure regular hacking attacks, malicious code injections and ongoing software conflicts. We can help. ▲

10 Reasons Quality Maintenance = Quality Performance

SEO

Your search engine rankings are effected by the health of your website.

THIEVES

Hacks can be relatively invisible to the untrained eye. They can work in the background stealing your marketing efforts and feeding off of your hosting services.

UPTIME

Most hosts claim 99.9% uptime. We monitor your uptime with keep a keen eye and get alerted right away to any down time.

PREPAREDNESS

Regular backups of your database and website files will insure you're prepared if something unexpected happens.

WWW Peace

Well maintained websites make the world wide web a better place for everyone. From our shared hosting neighbors to web surfers, we all benefit.

VISIBILITY

Google will ‘blacklist’ your website if it detects malware living on your site.

SPEED

Regular website optimizations keep your site running efficiently. An optimized site is good for page speeds, keeping customers and web crawlers happy.

SECURITY

Keeping your software up-to-date will ensure that any known vulnerabilities have been patched saving you time and money.

INSIGHT

Knowledge is power. Having a finger on the pulse of your online business will empower you.

INNOVATION

Take advantage of current technology and best practices.

Certified Digital Business Consultant

Your Website Support Team

As your web team we are always working hard to see that your website is performing well for you and your business. If you ever feel your website is not working hard for you, let us know. We care.

Dennis

Front End Development
Client Care Services

Photo of Dennis Vieira
Photo of Jeanette Vieira of Upthentic Creative

Jeanette

Design & Creative Services
Project Management

What Our Website Care Plans Include:

UPGRADES

We'll make sure your software and plugins are kept up-to-date each month.

UPTIME

You’ll have 24/7 website monitoring to make sure your online business is available for your customers.

SUPPORT

Priority email support available to you when you need it.

CARE REPORTS

A monthly care report emailed to you with personalized, expert recommendations.

SECURITY

Your website will get constant security monitoring.

BACKUPS

We’ll make sure your website is securely backed up for quick, easy restoration if anything goes wrong

PERFORMANCE

We’ll do regular cleaning of your website to keep it running fast and smooth.

NO OBLIGATIONS

We don't like binding contracts either, so our plans do not have minimums.

Pricing

Lite Stationary

Recommended for: One to five page websites with one to two simple forms.

$49 per Month

Sign Up

Basics Business

Recommended for: Under 25 page websites with standard integrations, one to five forms, semi-regular traffic, occasional updates and additions.

$99 per Month

Sign Up

Pro Organizations, Corporations, Commerce

Recommended for: Over 25 page websites with multiple integrations, advanced forms, regular traffic, frequent updates and additions. Also for all active e-commerce websites.

$149 per Month

Sign Up

Team Up! Virtual Web Team

Recommended for: All sized businesses looking to supercharge their online presence with a professional, budget friendly, web team. Includes Pro Care plan features plus dedicated time. Custom packages available.

$349 per Month

Request

Compare Plans

FeaturesLiteBasicProTeam
Monthly Care Plan Report
Software Core & Plugin Upgrades
Website Backups w/ RestoreMonthlyMonthlyDailyDaily
24/7 Website Security Monitoring
Priority Email Support
Uptime Monitoring
Performance Scans
Database Optimization
Hosting Liaison
Quick Fix Requests
Scan and Fix Broken Links
Preferred Hourly Rate for Additional Requests
Retainer

FAQ's

What Do Quick Fixes Include? Expand

Quick Fixes includes most content changes or website help that will take our team fifteen minutes or less. This usually includes items such as additions to content, text edits, images swaps or troubleshooting.

Quick Fixes do not cover advanced functionality, custom features, new/customized design, new/customized modules, changes to forms, advanced troubleshooting (such as contacting third party software support), or changes to software functionality.

If you have any questions, please contact us at wecare@upthentic.com

What Happens If My Website Goes Down? Expand

Our goal is to prevent this from happening at all. However, when the need arises and you have an emergency outage we'll be here. We'll work with your hosting company on your behalf to solve the issue.

 

And although we can not promise your website won't be compromised we will do everything we can to assist in the restoration, the cleanup and the prevention of further attacks.

What Do I Do If I Need Something More? Expand
If you have a task that is beyond what is included in your plan, we will submit a quote for you to approve separately.

However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the support rate listed on your plan.

How Will I Be Charged? Expand

Your credit card account will be charged automatically each month.

Once payment is complete we send you a receipt directly to your email.

Can I Really Cancel Anytime? Expand

Why yes, of course. Although we'd hate to see you go, we understand if you have financial or other decision factors in play that prevent you from keeping up with your website care plan services.

To request a cancellation send us an email to wecare@upthentic.com, and we will immediately stop the next payment.

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